Tom Thumb Pharmacy reacted to my complaint about the cost of a prescription. I had complained about paying about $75 for a 30-day supply of a prescription drug, only to find I could get a 30-day for $11 (or $28 for a 90-day supply) at Costco.
I got a call from the regional pharmacy manager, who said the local pharmacy manager would match the Costco price and refund the difference on the prescription I’d already bought.
Today, I went to the pharmacy to see about the refund. I got it, but the pharmacy manager was obviously not thrilled about it. But I am. I got about $55 refunded to my credit card. I will not shop at Tom Thumb pharmacy, though, because their price adjustment simply proved to me that their price was, indeed, obscenely overpriced. But I appreciate the fact that they responded to a customer complaint. If they would adjust their pricing structure, abandoning the greed model, they might actually earn my business…and the business of others.
It pays to call foul when you’re being ripped off.